Poolside Plateau

How do I reserve a cabin?

Give us a call at 800.684.7865 or go online to browse and book!

How and when do I pay?

• If your arrival date is more than 120 days out:
  • - 15% of the balance is due now, half of the balance is due at 120 days and the remainder is due 30 days prior to check-in.
• If your arrival date is between 31 and 120 days out:
  • - Half of the total is due now and the remainder is due 30 days prior to check-in.
• If your arrival date is less than or equal to 30 days out:
  • - Your entire balance is due at booking.

Accepted payment methods: credit card, electronic checks, and OVERNIGHT money orders

What is Trip Insurance?

This is a great way to protect yourself in the case of unforeseen events that delay you or cause you to reschedule or cancel your trip. You can add it on prior to your last scheduled payment. Want to know more? Check out our Trip Insurance page.

What is Property Protection?

Our Property Protection Plans cover unintentional damages to your cabin during your stay and different levels of protection.

• $54 = $1500 in coverage / No security deposit
• $84 = $2000 in coverage / No security deposit
• $114 = $2500 in coverage / No security deposit

What do additional fees cover?

We want to ensure each guest has a clean, comfortable place to stay. The additional fees cover property cleanup of your cabin once you’ve checked out, reservation fee, taxes and service fee.

Do you offer any discounts?

Yes! We offer a 5% active military discount (phone reservations only) and regularly feature deals for YOU. Just check our Specials + Discounts page to see how you can save.

What about discounts for area attractions?

Our Cabins for YOU Partner Program gives you discounts to top area attractions - from mini golf and mountain coasters to dinner shows and beyond - when you stay with us.

What is your cancellation policy?

4+ bedroom cabins: No cancellation or change of cabin or dates within 6 months of stay.

1-3 bedroom cabins: No cancellation or change of cabin or dates within 3 months of stay.

CFY offers cancellation protection that allows you to cancel your reservation at any point prior to initial use of your key code on your arrival date. Please see details when checking out.

Do you have any pet friendly cabins?

Yes, we have quite a few options for pet-friendly vacations! Check out our wide selection online!

What amenities are offered in all your cabins?

Each of our cabins has a fully equipped kitchen (refrigerator, stove/oven, and varying countertop appliances), shared living spaces for guests, a dining table and/or breakfast bar for in-cabin dining, and cozy bedrooms. Most feature wireless internet, flatscreen TVs, washers and dryers, decks with wooded or mountain views, and some games or game tables! You can browse by amenity online to find the perfect fit.

What should we bring from home?

You’ll supply your own food, drinks, toiletries, charcoal and lighter fluid (for charcoal grills), propane (for gas grills; check cabin before purchasing), and any other movies or games you’d enjoy on vacation!

We’ll give you a starter supply of:

• 1 trash bag per container
• 1 roll of toilet paper per bathroom
• 1 bar of soap per bathroom

Do you provide bedding and towels?

We provide all linens, along with 1 towel and 1 washcloth per person (based on property sleeps advertised). Many of our cabins have washers and dryers, so it is easy to use only the towels we provide. If your cabin does not have a washer/dryer, you may want to bring extra towels from home.

What’s provided in the kitchen?

• 1 roll of paper towels
• dishwasher tablet
• sponge
• trash bag per container
• (4 oz) bottle of dish detergent
• At least 1 place setting (dishes, glasses, and utensils) for each guest according to advertised sleeps count
• Pots, pans, and cooking tools for in-cabin meals

Do all your cabins have Wi-Fi?

Most of our cabins offer high-speed wireless internet, but not all. Please check the amenities list and description, or check with your Vacation Specialist when booking!

What is the check-in and checkout process?

Check-in is easy with Cabins for YOU. Each cabin has an electronic keypad, and we’ll supply the unique code for your cabin 2 days before check-in. No keys, no going to an office. You’ll use this to unlock your cabin each time you enter. Checkout is equally simple. Just shut the door behind you as you leave and it will automatically lock!

Check-in/out times: Check-in starts at 4 p.m. EST with guaranteed check-in at 6 p.m. Checkout time is 10 a.m. EST. We can’t guarantee early check-ins or late checkouts, but you can check with your Vacation Specialist. Hourly fees apply for early check-ins.

Before leaving, please be sure to:

• Place towels and washcloths in the bathtub (We’ll take care of bedding!)
• Put trash in proper containers
• Clean used dishes
• Clean any large messes made during stay
• Lock the door behind you

How/when do I get directions to my cabin?

Once you’ve made your reservation, you’ll receive a confirmation email that will have the directions to your cabin rental.

What if there is an emergency at the cabin?

If you have a medical or life-threatening emergency, please call 911. For mechanical and non-threatening emergencies, call 800.684.7865 and press option 2 to speak with one of our team members.

Non-emergency police lines:

• Gatlinburg | 865.436.5181
• Pigeon Forge | 865.453.9063
• Sevierville | 865.453.5506

What is your policy for hot tub, swim spa, and pool use?

Please report any issues regarding cleanliness of hot tubs, swim spas, or pools upon arrival. We will do our best to resolve them right away. To keep these spaces clean and serviceable for all guests, please shower off before using and refrain from using any lotions or oils. If issues are reported more than 24 hours after arrival, any additional cleaning fees will be charged to current guest.